GENERAL WARRANTY.

In order for the warranty to be applied as laid out in the Consolidated Text of the Consumer Protection Act, and notwithstanding the ability of the Shop to verify defects, their cause and the point at which they appeared, the Client must request collection of the defective Product within two months of the defect being identified, and must inform the Shop in writing of the nature of the issue, the point at which it occurred and the circumstances surrounding its onset. An exception is made for perishable items, for which this period is reduced to one month.

 

 

QUALITY GUARANTEE FOR IBERIAN PRODUCTS.

All Iberian Products offered by the shop display a best-before date and suggested storage conditions. We would therefore recommend that customers note these recommendations.

All Products have undergone rigorous quality control, and reach the market in accordance with standards approved by the brand. Personal opinions regarding the seasoning or curing of products will not be considered as defects, and neither will aesthetic considerations.

If the Client believes that an Iberian Product is not fit for consumption, they must contact the Customer Service Department with the least possible delay, either via https://www.tiendaosborne.es/, emailing ayuda@tiendaosborne.es or calling (+34) 900 103 191 to inform us of the nature of the issue, the point at which it occurred and the circumstances surrounding its onset.

In order for the quality guarantee to be applied, and notwithstanding the ability of the Shop to verify defects, their cause and the point at which they appeared, the Client must request collection of the defective Product within one month of the Iberian Product being received, or immediately following the identification of the defect.

Claims will not be accepted under any circumstances for hams and shoulders weighing 80% or less of their original weight.

If the Shop deems that the condition of the Iberian Product was indeed not satisfactory, and that this was in no way attributable to the Client (particularly through incorrect storage conditions), the Shop accepts full responsibility for substituting said Product, at no extra cost to the Client.

If the Shop deems the defect upon which the claim is based to be attributable to the Client, or that the condition of the Product is satisfactory, it will send the Product back to the Client who must then bear the costs of collection, return and reissuing.